Contact Us

Taizhou Zhaoyi Technology Co., Ltd.
The company operating Lurtad.

Email: service@lurtad.com
Business address: A277, Room 205, No. 41 Meilan East Road, Hailing District, Taizhou, Jiangsu, China (Cluster Registration).

Product and planning questions

Send the product name or link and the information you need, such as package quantity, dimensions, materials, assembly requirements or included accessories.

If your question relates to an event, include the planned date. Providing an event date does not establish a delivery guarantee.

Order and delivery support

Include your order number and the email address used at checkout so we can locate your purchase.

Damaged, incorrect or incomplete orders

Describe the issue and provide photographs of the item, package label, contents and affected area where available. Keep the packaging while we review the concern.

Changes and cancellations

Email us as soon as possible if you need to amend an address or cancel an order. We will check fulfillment status, but changes cannot be guaranteed once processing or dispatch has begun.

Return requests

Contact us before mailing a return. We will provide the appropriate return address and instructions. The business address above is not an automatic return destination.

Do not email passwords, full payment-card numbers or unnecessary sensitive information.