Returns & Refunds Policy

Returns and refunds

Contact service@lurtad.com within 30 days of delivery for a return review. Unless a defect or fulfillment error is confirmed, items should be unused, clean and complete with original packaging and labels.

Requesting authorization

Provide the order number, item name, reason and clear photographs. Wait for instructions before sending anything.

Condition review

Inflated, assembled, opened, burned, food-contacted, stained, altered or incomplete party supplies may not qualify unless the issue was present on arrival.

Hygiene and event use

Items used at an event or exposed to food, drink, smoke, fragrance or bodily contact may be declined where permitted by law.

Return shipping

Responsibility for return postage depends on the reason, evidence and applicable consumer law. Use trackable shipping when instructed.

Refund timing

Eligible refunds are issued to the original payment method after inspection. Financial institutions control final posting time.

Support and documentation

Keep your order confirmation, product packaging and photographs until the order is complete and any concern has been resolved. When contacting us, provide the order number and relevant details so the request can be reviewed accurately. We answer questions using the information available for the specific product and order.

Business information

Taizhou Zhaoyi Technology Co., Ltd.
A277, Room 205, No. 41 Meilan East Road, Hailing District, Taizhou, Jiangsu, China (Cluster Registration)
Email: service@lurtad.com